Terms and Conditions

Terms and Conditions

Please note that all prices listed on our site are in Australian dollars and may include GST. (if you have visited our site before on this device or you are a registered customer our shopping cart will choose whether you will need to pay GST or not (ie if you have an Australian address GST is payable) and it will then be reflected in the shown prices.

If this is your first visit and our clever cart doesn’t know where you are shopping from, prices may be GST exclusive (Note: GST is the Australian 10% Goods and Services tax applicable to all products purchased in Australia)

International orders will not have the GST added during the checkout process.  If you are unsure about the advertised price please register/login to view the correct prices for your area.

Ordering & Payments

We prefer to receive payment by credit card or Internet transfer if you are within Australia.

Overseas customers payment by credit card only.

Orders may be paid by EFT. If you have paid by EFT and you have overpaid, we will credit your account for the extra amount you have paid. We prefer credit cards, as we can refund any overpayments immediately. This web site has a secure shopping cart. You can place your order online with complete confidence in the safety of your credit card information. If you’d rather not place your order through our web site, you can order by phone (please note our hours of operation, listed on our contact us page) or Email (24 hours a day, 7 days a week). We have no minimum order requirement. If you just need one small thing, that’s not a problem—there’s no need to order more than you want or need.

Shipping and Handling

We ship orders by Australia Post only. 

The charge varies depending on the total weight of the order, the dimensions of the products and whether you prefer standard parcel post or Express Post. Choose on the shopping cart if you wish the order to be sent Express Post. Orders are shipped Monday, Wednesday & Friday at 3pm, so need to be received at least 30 minutes prior to these times to make that day’s mailman. Most Tuesdays mail will be able to be posted, but not guaranteed. My secure shopping cart will automatically add postage charges. If you feel the postage is incorrect (which can happen with the software being used), then please contact us to confirm or inquire. We will certainly refund the difference between the shopping cart calculation & the actual postage costs when this happens. If you use a credit card, then this is done upon completion of packing; if you choose EFT you will receive a credit voucher that will automatically be deducted from your next order. Please remember that any rulers ordered require extra packaging to ensure they arrive safely. This may impact on the weight calculated.

A guide for delivery costs can be found at:

Australia Post

 

Australia Post - Wikipedia

 Returns & Credits If you need to return merchandise for any reason, you must contact us to obtain a return authorisation. (Patterns, digital downloads and videos are not returnable for obvious reasons.) All items returned must be in original saleable condition. The following terms and conditions apply to returned merchandise:

  • Items returned within 21 days will be credited to the credit card they were charged on, less a 10% restock charge. If the returned items were paid for by EFT, we will make an internet bank transfer for the amount charged less a 10% restock charge. 
  • Items returned after 21 days will be noted on our invoice as a credit (less a 20% restock charge), which may be used for other items. 
  • No refunds will be made after 21 days—exchanges only. 
  • Shipping and handling charges both directions are never refunded or credited

While all care is taken in packaging your goods, Constantine Quilts will not be responsible for any goods received damaged due to shipping. (If damaged due to shipping, you, the customer will need to contact Australia Post/courier and make a claim.) Items purchased may not be returned or exchanged unless you can prove that the item is not what you expected from the details given on the website. Then an exchange voucher only will be given at the discretion of Constantine Quilts. A receipt is required of your initial purchase.

No refunds or exchanges are given on clearance sale items.

In summary, refunds or exchanges are only applicable if the goods are returned to Constantine Quilts.

  • in original condition, suitable for re-sale
  • with all packaging in-tact
  • within 21 days of the transaction date

Goods should be returned via registered post together with proof of purchase invoice. (postage for the return of goods is at the customers cost.) Postage and handling charges on returned goods are not refundable.

Additional non-returnable items:

  • Gift cards
  • Any item specially cut at your requested size (batting or wide fabric)
  • Downloadable software products

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Lost & Damaged

Constantine Quilts is not responsible for lost or damaged items. Items will be carefully packaged using materials available. If there are any issues with your shipment, please contact us with photos within 24 hours of receipt of the shipment. Â