Ordering & Payments
We prefer to receive payment by credit card or Internet transfer if you are within Australia.
Overseas customers payment by credit card only.
Orders may be paid by cheque; however, orders will be held for cheque clearance if not an established customer. There is a returned cheque charge of $35.00. If you have paid by cheque and you have overpaid, we will credit your account for the extra amount you have paid. If you have underpaid and there is a balance due on your invoice, we expect payment by return mail. We prefer credit cards as we can charge the correct amount.
This web site has a secure shopping cart. You can place your order online with complete confidence in the safety of your credit card information. If you’d rather not place your order through our web site, you can order by phone (please note our hours of operation, listed on our contact us page) or FAX (24 hours a day, 7 days a week).
We have no minimum order requirement. If you just need one small thing, that’s not a problem — there’s no need to order more than you want or need.
Shipping and Handling
We ship orders by Australia Post only. For overseas customers, you will receive an email detailing total costs including airmail postage, that you MUST reply to, approving these costs, before your order will be processed and posted.
The charge varies depending on the total weight of the order and on the dimensions of the products and whether you prefer standard parcel post or Express Post. Indicate on the order form if you wish the order to be sent Express Post. Orders are shipped Monday, Wednesday & Friday’s at 3pm, so need to be received at least 30 minutes prior to these times to make that day’s mailman. Most Tuesdays mail will be able to be posted, but not guaranteed.
My secure shopping cart will automatically add postage charges. If you feel the postage is incorrect (which can happen with the software being used) then please contact us to confirm/enquire. We will certainly refund the difference between the shopping cart calculation & the actual postage costs when this happens. If you use a credit card then this is done upon completion of packing, if you choose EFT you will receive a credit voucher that will automatically be deducted from your next order.
Please remember that any rulers ordered require extra packaging to ensure they arrive safely. This may impact on the weight calculated.
A guide for delivery costs is:
Within Australia: Standard Post
Up to 250g $3.30
Over 250g to 500g $5.50
Parcels: subject to items fitting inside parcel post bags
Small bag Up to 5kg – $9.40
Medium Bag 5 kg $12.75
Large Bag 5kg $16.00
Extra Large Bag up to 5kg $19.20
Over 5kg Contact us for a quote
Please state “REGISTERED POST PLEASE” in the Additional Comments Section of the checkout area and $3.80 will be added.
Within Australia: Express Post subject to items fitting inside parcel post bags
Small Parcel Post bag Up to 5kg – $12.75
Medium Bag 5 kg $16.25
Large Bag 5kg $20.00
Extra Large Bag up to 5kg $26.20
Vary depending on the destination and size of the parcel. Contact Us for a quote.
Please Note: For Overseas customers we deduct 1/11th of the order cost as GST is not payable on overseas orders.
Returns & Credits
If you need to return merchandise for any reason, you must contact us to obtain a return authorisation. (Patterns and videos are not returnable for obvious reasons.) All items returned must be in original saleable condition. The following terms and conditions apply to returned merchandise:
- Items returned within 30 days will be credited to the credit card they were charged on, less a 10% restock charge. If the returned items were paid for by cheque, we will internet bank transfer for the amount charged less a 10% restock charge.
- Items returned after 30 days will be noted on our invoice as a credit (less a 20% restock charge) which may be used for other items.
- No refunds will be made after 30 days — exchanges only.
- Shipping and handling charges both directions are never refunded or credited
Lost & Damaged
Constantine Quilts is not responsible for lost or damaged items. Items will be carefully packaged using materials available. If there are any issues with your shipment, please contact us with photos within 24hrs of receipt of the shipment.